If a sketchy garage door company repair person has scammed you, you might hesitate to hire somebody else for a similar job. This is understandable; however, there are ways to see through the lies and scams and hire a professional, trustworthy garage door technician from the beginning. Go through this list of dos and don’ts. If you follow the tips listed in this article, you should be able to hire an upstanding repair technician that does quality work for a fair price.
1. Read reviews and get referrals.
Often, the best way to find a trustworthy garage door company to work with, no matter the industry, is to ask for recommendations from family and friends. What worked well for them will likely work for you, too! Also review online feedback on the company’s website, social media profiles, Angie’s List, and the Better Business Bureau to ensure the company maintains licenses, bonding, and insurance.
2. How are the payments made?
If the repair technician asks you to pay upfront, consider it a red flag. Pay the company after the technician finishes the job. Do not pay upfront or in cash if someone asks you to pay before completion.
3. How does a garage door company present themselves?
Is the technician dressed in uniform? Professional apparel should reflect the company brand and name. What does the vehicle look like? Is it an old rusty pickup truck with no markings or identifiable logo? Staff should keep the truck well-maintained and show the company logo clearly. It should also include contact information such as a website, phone number, and/or address.
4. What’s your first impression?
Your first impression matters when you contact a garage door repair company to arrange a service for your door. Was the person you spoke with friendly? Did they sound professional, and were they helpful? Did they answer the phone generically without using a legitimate company name? If they answer with “garage door repair” or something similar, they may be phony.
5. What’s the address?
If the garage door company you’re researching has multiple names, beware. Some companies use heavy advertising but don’t have a permanent address; they may work out of a truck and use a cell phone to make sales calls. Having multiple business names makes it more difficult for customers to track them down later on if they get scammed. Make sure you can look up the company’s address on Google Maps, and consider driving past the location to assure the building truly exists and doesn’t look shady.
If you’re looking for a trustworthy garage door company, consider WD Door. We install new garage doors for residential and commercial clients across the state of Iowa. We also perform maintenance inspections and repair services on doors and operators. Let us know how we can help you!